Cybersecurity 
St. Anna Children’s Cancer Research Institute (CCRI), located in Vienna, Austria, is one of Europe’s leading centres for paediatric cancer research. Operating in the healthcare industry
2 min read
Published on November 26, 2024
Keeper® protects your digital legacy and estate with its Emergency Access feature. If you suffer an emergency or pass away, your passwords, files and data should still be accessible to your trusted family members or close friends. Although it can be emotionally and logistically challenging to prepare for your loss, it is important to have a plan in place for how you will protect your digital legacy with Emergency Access.
Continue reading to learn how Emergency Access works, how to set it up on your Keeper account and how to access someone else’s Keeper Vault as an emergency contact.
How does Emergency Access work?
With Keeper’s Emergency Access feature, you can designate up to five trusted individuals as emergency contacts to access your Keeper account in the event of your sudden incapacitation or death. For someone else to be granted access to your Keeper account, they must be emergency contacts who have been added as trusted users, which means they must also have Keeper accounts. Even if a trusted user is given permission to access your vault, they must pass the wait period that you set before they can access it. After the wait period ends, your trusted users will gain read-only access to your Keeper Vault. This allows your emergency contacts to retrieve important information stored in your vault, including passwords or sensitive documents, without allowing them to make changes to your information.
How to set up Emergency Access on your Keeper account
To set up Emergency Access in your Keeper Vault, follow these steps:
- Log into your Keeper Web Vault.
- Click on your email address in the top right-hand corner of your screen, and select Account underneath it.
- In the Account screen, click on Emergency Access.
- Click on Trusted Users to enter the email addresses of up to five contacts to whom you want to grant access to your Keeper Vault.
- Select the amount of time you want to delay your contacts’ access, ranging from immediate access to up to three months.
- Once you’ve sent the invite to your contacts, you can check on each emergency contact’s status under Trusted Users.
If you no longer wish to have one of your contacts as a trusted user, follow these steps to remove their access to your Keeper Vault:
- Follow steps 1-4 above.
- In the Trusted Users screen, find the contact you wish to remove.
- Tap on the three dots next to their name and select Delete.
- Confirm Remove User Access by clicking Remove.
How to access a Keeper Vault as an emergency contact
To access someone else’s Keeper Vault if you have been selected as their emergency contact, a sharing relationship must have existed in the past. For example, you must have shared a password or document with the person who selected you as a trusted user while they were still competent or living. If someone has chosen you as their emergency contact with Keeper’s Emergency Access feature, you will see a red notification indicator in the Emergency Access section of your Account screen. Choose whether to accept or decline emergency access, then wait for the set period of time to pass before you can log in to their account. Follow these steps once the wait period has ended:
- Log in to your Keeper Web Vault.
- Go to Account, then Emergency Access.
- Under My Access, select Login with the account you’d like to gain access to.
- You will automatically be taken to the Keeper Vault of the person who designated you as a trusted user.
Secure your digital legacy and estate with Keeper
Keeper’s Emergency Access feature is available only on consumer accounts, which include Keeper Password Manager for individuals and Keeper Family Password Manager for families. To protect your digital legacy and estate, use Keeper and consider whom you would want to gain read-only access to your passwords and private documents in the event of an unforeseeable emergency.
Start your free 30-day trial of Keeper Password Manager to protect your passwords and develop a plan to secure your digital estate with Emergency Access.
