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Most Popular Topics

  • How do I auto-fill my information on a website form?
  • After my free trial is up, will I lose my data?
  • How do I move a Keeper record to a different folder?
  • I have lost my data due to X, Y and Z, what do I do? (Android)
  • How do I download and install Keeper on my phone, tablet, computer and web browser?
  • How do I purchase Keeper for my company or group?
  • What is the password generator?
  • How do I share a record with my entire group?

How do I auto-fill my information on a website form?

Auto-Fill is available on Safari, Internet Explorer, Chrome and Firefox web browsers using our Browser Extensions. Additionally, you can auto-fill usernames, passwords, account numbers, credit card information and more all from your mobile apps. Simply create and save a record with your login information and website URL. Click the URL to launch the website and your information will appear at the top of the page. Click the field of your choice (i.e password field), then click on your password at the top of the page and it will auto-fill for you. All custom field information is found under the button in the upper right corner.


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After my free trial is up, will I lose my data?

No, you will not lose your data but we highly recommend backing up your data during your free trial so that you can restore at any time in the future.

We also recommend that you upgrade to Keeper Backup. This will give you unlimited and secure storage of your Keeper records in our Cloud Security Vault™ at all times. If you don't upgrade to Keeper Backup after your free trial ends, you will still be able to use the free version of Keeper on your device. However, you will lose sync, backup and unlimited secure cloud storage.


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How do I move a Keeper record to a different folder?

On your mobile device, choose the record you wish to move, tap Edit and then tap the Folder icon to select a different folder name. On the Web App and Desktop applications, click Edit and start typing in the folder field. All matching folder names will appear and you can select a different folder name in order to move the record. Make sure to save after editing your record.


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I have lost my data due to X, Y and Z, what do I do? (Android)

If you performed Cloud Backup before the loss of data then follow these instructions:

1. Open the Keeper application.

2. Create a Keeper Profile if the application is asking for one, otherwise enter your Master Password to login.

3. Visit the Sync screen and choose Cloud Restore.

4. Enter the email address associated with your Keeper account and tap Send Code. Retrieve the verification code from your email and enter it into Keeper.

5. Select the Backup file you wish to Restore and answer the preselected security question.

6. Tap the Restore Now button and your information should be restored.

If you did not perform Cloud Backup but have used Internet Sync, please try the following steps:

1. Open the Keeper application.

2. Create a Keeper Profile if the application is asking for one, otherwise enter your Master Password to login.

3. Visit the 'Sync' screen, choose 'Internet Sync' and tap the 'Sync Now' button.


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How do I download and install Keeper on my phone, tablet, computer and web browser?

Keeper can be downloaded directly from here.

On your mobile device, open the link https://keepersecurity.com/en_GB/download.html and you will automatically be routed to your App Store (iPhone, iPod, iPad, Android, Surface, BlackBerry, Windows Phone).

To install Keeper Desktop, visit the download page from your computer and choose 'Computers & Browsers'. Then select Mac, Windows or Linux. The Windows and Linux files will automatically download and can be found in your Downloads folder. Clicking the Mac icon will direct you to the Mac App Store to complete install.

To install the Keeper Browser Extension, visit the download page from your computer and choose 'Computers & Browsers'. Then select Firefox, Internet Explorer, Safari or Chrome. The download will begin and the file can be found in your Downloads folder. For Firefox, drag the file to your Add-Ons window. For Safari and Chrome, drag the file to your Extensions window.


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How do I purchase Keeper for my company or group?

If you have at least five employees (or members in your group), we recommend purchasing Keeper for Groups. Keeper for Groups starts at £179.99 per year which covers the first five users. Each additional user is £10.49 per year. Keeper for Groups pricing includes unlimited devices. To purchase Keeper for Groups, click here.


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What is the password generator?

Using the same password to log in to all of your internet accounts may be easy, but it significantly increases your chances for internet fraud. We recommend using highly random, long strings of letters, numbers and characters for your internet passwords. We also recommend using different passwords for different websites to protect yourself from potential security breaches.

Keeper's Password Generator enables you to create maximum strength, random passwords that Keeper can store and manage for you until you need them. When creating a new record, the Password Generator can be accessed by tapping on the login or password fields and then selecting the 'Dice' button to the right of the screen.


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How do I share a record with my entire group?

There is no shortcut for sharing a record with an entire group. You must enter each email address individually from the Share Details screen.


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Video Tutorials


Creating Your Keeper Profile
Add and Delete Records
Cloud Backup and Restore
Android Fingerprint Login
iOS Touch ID
Android FastFill
iOS FastFill
Browser FastFill
Secure File Storage
Secure Sharing
Generating Passwords
Custom Fields
Android Device Transfer
iOS Device Transfer
Resetting the Keeper App
Reset Master Password
Two-Factor Authentication
Importing Records
Self Destruct
Keeper for Groups - Admin Console
Keeper DNA™

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Keeper Support is available 24x7.
Live chat hours are from 3:00AM - 7:00PM CST (USA).