Keeper Support

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Most Popular Topics

  • How do I share a record?
  • My information is not syncing. How do I fix this?
  • How do I delete a record?
  • How do I update my version of Keeper Desktop?
  • Is my information safe?
  • Why does the Android app have full Internet and calling permissions?
  • Does Keeper have any back doors accessible to employees, government agencies or 3rd parties?
  • How do I turn on fingerprint login to Keeper?

How do I share a record?

After you create and save a record, click the Share+ button. Then enter an email address manually or from your Contacts list, and click Save. A share request will be sent to that user.


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My information is not syncing. How do I fix this?

To ensure that your information syncs correctly, the Master Password and email address must be the same on all devices. Visit the Sync tab to check the email address used. If the emails addresses match, Backup on whichever device is most up to date. Then, delete all records on all devices, and Restore that same Backup file. Sync again and check your information.

If the email addresses do not match, Backup your information on the device that is most up to date, or on all devices if possible. Contact us and let our support team know which email address you prefer to use moving forward.


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How do I delete a record?

Tap on the record you wish to delete and the Delete button will appear. Tap 'Delete' and confirm.


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How do I update my version of Keeper Desktop?

When software updates are available or required, Keeper will prompt you to update from within the application or you can visit Download Now.


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Is my information safe?

Security is our number one priority. For technical details read our Security Disclosure page. All information entered into Keeper is immediately encrypted with a 256-bit AES cipher, an encryption standard that was recognised and adopted by the U.S. Government to be used in the protection of classified data.


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Why does the Android app have full Internet and calling permissions?

All of Keeper's important sync features such as Internet Sync, Backup and Restore require the use of the Network and Internet. Your data is not transmitted or accessed without activating any of these features.

Keeper will also recognize any phone number entered into a Custom Field. Click on the phone number and you will see the option to call directly from the Keeper application. Keeper will not make voice calls without your consent.


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Does Keeper have any back doors accessible to employees, government agencies or 3rd parties?

No. Keeper does not have access to our customer's records. We cannot decrypt your data and we do not provide any 3rd parties access to your information. Read our Security Disclosure page for all the details of our multi-layered encryption which ensures that only YOU are able to decrypt, view and access your Keeper records.


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How do I turn on fingerprint login to Keeper?

To turn on fingerprint login, please visit the Settings screen of Keeper.


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Video Tutorials


Creating Your Keeper Profile
Add and Delete Records
Cloud Backup and Restore
Android Fingerprint Login
iOS Touch ID
Android FastFill
iOS FastFill
Browser FastFill
Secure File Storage
Secure Sharing
Generating Passwords
Custom Fields
Android Device Transfer
iOS Device Transfer
Resetting the Keeper App
Reset Master Password
Two-Factor Authentication
Importing Records
Self Destruct
Keeper for Groups - Admin Console

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Keeper Support is available 24x7.
Live chat hours are from 3:00AM - 7:00PM CST (USA).