Keeper Support

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Most Popular Topics

  • Can I share Keeper records with anyone?
  • I receive the message, 'You Can't Purchase This Item With This Account. You must purchase the app that this item is for before you can purchase the item.'
  • How do I restore data from one device to another?
  • I purchased Keeper Backup. How do I sync my devices together?
  • How much does Keeper cost?
  • I already paid for Keeper. Why is it asking me to pay again?
  • I'm getting warning messages or can't access the Web App on Internet Explorer.
  • Why does the Touch ID / fingerprint option go away sometimes when logging into Keeper?

Can I share Keeper records with anyone?

You can only share Keeper records with other Keeper users who have a paid Keeper Backup account. If you would like to share with someone who does not have a account, you can enter their email address from the 'Share' screen and they will receive an invitation to create a Keeper account.


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I receive the message, 'You Can't Purchase This Item With This Account. You must purchase the app that this item is for before you can purchase the item.'

Please double check which iTunes account you are signed in to on your device. Apple's new policy states that all users are now required to use the same iTunes account that they purchased the app with to purchase any in-app items.

To double check your settings, go to the 'Settings' menu on your home screen and choose 'Store'. Make sure the iTunes account here is the same as the one you first bought the app with. If the account is the same, log out of your itunes account and log back in. You can also restart your device.


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How do I restore data from one device to another?

Keeper's Cloud Backup and Cloud Restore features allow you to easily transfer your Keeper records between devices.

1. Backup your information to the Cloud. Visit the Sync screen, choose Backup and tap the Backup Now button.

2. On your other device, visit the Sync screen and choose Restore.

3. Your email address will be listed. Tap Send Verification Code. Retrieve the verification code from your email and enter it into Keeper. Then select the backup file you wish to Restore and answer the preselected security question. *Only backup files created prior to the verification code request will be listed.

4. Your information will now be restored.


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I purchased Keeper Backup. How do I sync my devices together?

Internet sync allows users to securely sync over the internet automatically or by the touch of a button. To utilize the Internet Sync feature please follow these instructions:

1. Ensure that the devices you would like to sync are authorised on your account.

2. Login to all devices with the same password and email address and your information should automatically sync upon login.

* If your information does not sync, visit the Sync screen, choose Internet Sync and tap Sync Now.


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How much does Keeper cost?

Keeper Backup costs £6.99 per device, per year. Keeper Backup Unlimited costs £20.99 per year. The Keeper Web App is included free, with any purchase. If, however, you only want to purchase Keeper Web App, it costs £6.99 per year.

Keeper for Groups starts at £179.99 per year for up to 5 users with unlimited devices.


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I already paid for Keeper. Why is it asking me to pay again?

If you receive a message on your device that says Device Unauthorised, it means you need to transfer from an old device on your account or purchase an additional device.

iOS, Android and Windows Phone users can tap on 'Transfer' directly from the 'Device Unauthorised' message. All other users must contact Keeper Support.


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I'm getting warning messages or can't access the Web App on Internet Explorer.

Please update your Internet Explorer to version 9 or newer. Keeper Web App does not work on versions older than IE9.


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Why does the Touch ID / fingerprint option go away sometimes when logging into Keeper?

Keeper's fingerprint login feature requires you to enter your master password at least one time while the Keeper app is active on the device. If you force close Keeper (from the app tray), or if you restart the device, you will be asked to login once with your master password. Subsequent logins will provide you with fingerprint login ability.


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Video Tutorials


Creating Your Keeper Profile
Add and Delete Records
Cloud Backup and Restore
Android Fingerprint Login
iOS Touch ID
Android FastFill
iOS FastFill
Browser FastFill
Secure File Storage
Secure Sharing
Generating Passwords
Custom Fields
Android Device Transfer
iOS Device Transfer
Resetting the Keeper App
Reset Master Password
Two-Factor Authentication
Importing Records
Self Destruct
Keeper for Groups - Admin Console

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Keeper Support is available 24x7.
Live chat hours are from 3:00AM - 7:00PM CST (USA).