You can only share Keeper records with other Keeper users who have a paid Keeper Backup account. If you would like to share with someone who does not have a account, you can enter their email address from the 'Share' screen and they will receive an invitation to create a Keeper account.
I receive the message, 'You Can't Purchase This Item With This Account. You must purchase the app that this item is for before you can purchase the item.'
Please double check which iTunes account you are signed in to on your device. Apple's new policy states that all users are now required to use the same iTunes account that they purchased the app with to purchase any in-app items.
To double check your settings, go to the 'Settings' menu on your home screen and choose 'Store'. Make sure the iTunes account here is the same as the one you first bought the app with. If the account is the same, log out of your itunes account and log back in. You can also restart your device.
Keeper's Cloud Backup and Cloud Restore features allow you to easily transfer your Keeper records between devices.
1. Backup your information to the Cloud. Visit the Sync screen, choose Backup and tap the Backup Now button.
2. On your other device, visit the Sync screen and choose Restore.
3. Your email address will be listed. Tap Send Verification Code. Retrieve the verification code from your email and enter it into Keeper. Then select the backup file you wish to Restore and answer the preselected security question. *Only backup files created prior to the verification code request will be listed.
Keeper Backup costs £6.99 per device, per year. Keeper Backup Unlimited costs £20.99 per year. The Keeper Web App is included free, with any purchase. If, however, you only want to purchase Keeper Web App, it costs £6.99 per year.
Keeper for Groups starts at £179.99 per year for up to 5 users with unlimited devices.
Why does the Touch ID / fingerprint option go away sometimes when logging into Keeper?
Keeper's fingerprint login feature requires you to enter your master password at least one time while the Keeper app is active on the device. If you force close Keeper (from the app tray), or if you restart the device, you will be asked to login once with your master password. Subsequent logins will provide you with fingerprint login ability.
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Keeper Support is available 24x7. Live chat hours are from 3:00AM - 7:00PM CST (USA).