To ensure that your information syncs correctly, the Master Password and email address must be the same on all devices. Visit the Sync tab to check the email address used. If the emails addresses match, Backup on whichever device is most up to date. Then, delete all records on all devices, and Restore that same Backup file. Sync again and check your information.
If the email addresses do not match, Backup your information on the device that is most up to date, or on all devices if possible. Contact us and let our support team know which email address you prefer to use moving forward.
Security is our number one priority. For technical details read our Security Disclosure page. All information entered into Keeper is immediately encrypted with a 256-bit AES cipher, an encryption standard that was recognised and adopted by the U.S. Government to be used in the protection of classified data.
Why does the Android app have full Internet and calling permissions?
All of Keeper's important sync features such as Internet Sync, Backup and Restore require the use of the Network and Internet. Your data is not transmitted or accessed without activating any of these features.
Keeper will also recognize any phone number entered into a Custom Field. Click on the phone number and you will see the option to call directly from the Keeper application. Keeper will not make voice calls without your consent.
Does Keeper have any back doors accessible to employees, government agencies or 3rd parties?
No. Keeper does not have access to our customer's records. We cannot decrypt your data and we do not provide any 3rd parties access to your information. Read our Security Disclosure page for all the details of our multi-layered encryption which ensures that only YOU are able to decrypt, view and access your Keeper records.
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Keeper Support is available 24x7. Live chat hours are from 3:00AM - 7:00PM CST (USA).