How do I change the email address associated with my Keeper Profile?
First, login to Keeper, visit the Sync screen, choose Backup and tap Backup Now. This will ensure that your information is secure when you update your email address. Then contact us and we will send you instructions to update your email address.
I have a new phone, tablet, or computer. How do I transfer Keeper records from the old device to the new device? Do I need to purchase Keeper again?
You do not need to pay again when replacing your device. To transfer records from one device to another, simply login to Keeper on the new device using the same Master Password and email address. iOS, Android and Windows Phone users will be prompted to pay for the new device or transfer from an old device. After payment or transfer is completed, your information will be automatically synced. If you do not have Internet Sync enabled, visit the 'Sync' screen, tap 'Internet Sync' then 'Sync Now'. If you need help transferring your device, please contact us and we will assist.
You can change your Master Password by visiting the Options/Settings screen. Syncing between mobile devices and computers will only work properly when your Master Password is identical on the devices. Make sure to note whether you are using the number or letter pad when setting your Master Password.
If you forget the answer to your security question, contact Keeper Support to reset your security question and answer. However, please note that all previous backup files will require the original security answer in order to restore.
If you forget your Master Password, click here to contact us. Our support team will send you special instructions to delete your Keeper Profile and set a new Master Password. Please note that all Keeper records will be erased during this process. To avoid this in the future, remember your Master Password and back up your Keeper data often.
On your mobile device, open the link https://keepersecurity.com/download.html and you will automatically be routed to your App Store (iPhone, iPod, iPad, Android, Surface, BlackBerry, Windows Phone).
To install Keeper Desktop, visit the download page from your computer and choose 'Computers & Browsers'. Then select Mac, Windows or Linux. The Windows and Linux files will automatically download and can be found in your Downloads folder. Clicking the Mac icon will direct you to the Mac App Store to complete install.
To install the Keeper Browser Extension, visit the download page from your computer and choose 'Computers & Browsers'. Then select Firefox, Internet Explorer, Safari or Chrome. The download will begin and the file can be found in your Downloads folder. For Firefox, drag the file to your Add-Ons window. For Safari and Chrome, drag the file to your Extensions window.
Why does the Touch ID / fingerprint option go away sometimes when logging into Keeper?
Keeper's fingerprint login feature requires you to enter your master password at least one time while the Keeper app is active on the device. If you force close Keeper (from the app tray), or if you restart the device, you will be asked to login once with your master password. Subsequent logins will provide you with fingerprint login ability.
Your message has been sent. Your tracking ID for this correspondence is: 1000xxxxxx. We do our best to respond to support tickets within 24 hours. Live chat is also available during business hours from our website.
Keeper Support is available 24x7. Live chat hours are from 3:00AM - 7:00PM CST (USA).