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Most Popular Topics

  • How much does Keeper cost?
  • How do I use the Auto-Launch Feature for websites?
  • I currently use a different password manager. How do I switch to Keeper and import my records?
  • What are custom fields?
  • How do I auto-fill my information on a website form?
  • Why does the Android app have full Internet and calling permissions?
  • I have lost my data due to X, Y and Z, what do I do? (iPhone, iPad, iPod)
  • I'm currently a Keeper Backup customer. How do I upgrade to Keeper for Groups?

How much does Keeper cost?

Keeper Backup costs $9.99 per device, per year. Keeper Backup Unlimited costs $29.99 per year. The Keeper Web App is included free, with any purchase. If, however, you only want to purchase Keeper Web App, it costs $9.99 per year.

Keeper for Groups starts at $299.99 per year for up to 5 users with unlimited devices.


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How do I use the Auto-Launch Feature for websites?

Keeper's 'Auto-Launch' feature makes it easy to open your favorite websites from within Keeper.

Just enter the website address in the Login URL field when creating a record. To access, tap or click the URL. Once you are on the website, you can use Keeper's 'Auto-Fill' feature. On your mobile devices, tap on the username and password fields and your login information will appear as two buttons at the top of the screen. Tap on your login information and it will Auto-Fill for you. On mobile devices, Auto-Fill is available on iPhone, iPad, Android, Surface, Windows 8 and Windows Phone. On desktop computers, Auto-Fill is available on Safari, Internet Explorer, Firefox and Chrome web browsers. Visit the Download Page to install the browser extensions.


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I currently use a different password manager. How do I switch to Keeper and import my records?

Most password managers allow you to export your information to a .csv file. You can then import this file into Keeper using the Web App or desktop application.

1. Start by visiting the Web App or installing Keeper Desktop. The Import feature is found under the Backup screen on Web App and under the Import/Export screen on Keeper Desktop.

2. Drag and drop your .csv file into the Import feature or choose 'Import from Plaintext file' and locate the file on your computer.

3. Choose a field name from each drop-down menu to route your information correctly. Title is the only required field. You can choose 'ignore' for all fields that do not apply to your records. Custom Field Name and Custom Field Value must be separate columns.

4. Once all of your information is organized correctly, click Import and your records will appear in the Data Vault.


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What are custom fields?

Custom fields allow you to add additional information to individual records such as credit card numbers and account numbers. To add a custom field, click the '+Add Field' button, and you will see field name and field value. An example would be 'Account Number' for field name and '1234' for field value. You can add as many custom fields as necessary. Make sure to save the record when done.


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How do I auto-fill my information on a website form?

Auto-Fill is available on Safari, Internet Explorer, Chrome and Firefox web browsers using our Browser Extensions. Additionally, you can auto-fill usernames, passwords, account numbers, credit card information and more all from your mobile apps. Simply create and save a record with your login information and website URL. Click the URL to launch the website and your information will appear at the top of the page. Click the field of your choice (i.e password field), then click on your password at the top of the page and it will auto-fill for you. All custom field information is found under the button in the upper right corner.


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Why does the Android app have full Internet and calling permissions?

All of Keeper's important sync features such as Internet Sync, Backup and Restore require the use of the Network and Internet. Your data is not transmitted or accessed without activating any of these features.

Keeper will also recognize any phone number entered into a Custom Field. Click on the phone number and you will see the option to call directly from the Keeper application. Keeper will not make voice calls without your consent.


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I have lost my data due to X, Y and Z, what do I do? (iPhone, iPad, iPod)

If you performed Cloud Backup before the loss of data then follow these instructions:

1. Open the Keeper application.

2. Create a Keeper Profile if the application is asking for one, otherwise enter your Master Password to login.

3. Visit the Sync screen and choose Cloud Restore.

4. Enter the email address associated with your Keeper account and tap Send Code. Retrieve the verification code from your email and enter it into Keeper.

5. Select the Backup file you wish to Restore and answer the preselected security question.

6. Tap the Restore Now button and your information should be restored.

If you did not perform Cloud Backup but have used Internet Sync, please try the following steps:

1. Open the Keeper application.

2. Create a Keeper Profile if the application is asking for one, otherwise enter your Master Password to login.

3. Visit the Sync screen, choose Internet Sync and tap the Sync Now button.


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I'm currently a Keeper Backup customer. How do I upgrade to Keeper for Groups?

Keeper for Groups can be purchased from our website at this page. Enter your email address for your Keeper Backup account and after purchase you will be transitioned to a Groups account automatically.


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Video Tutorials


Creating Your Keeper Profile
Add and Delete Records
Cloud Backup and Restore
Android Fingerprint Login
iOS Touch ID
Android FastFill
iOS FastFill
Browser FastFill
Secure File Storage
Secure Sharing
Generating Passwords
Custom Fields
Android Device Transfer
iOS Device Transfer
Resetting the Keeper App
Reset Master Password
Two-Factor Authentication
Importing Records
Self Destruct
Keeper for Groups - Admin Console
Keeper DNA™

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