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Most Popular Topics

  • I read about a Java vulnerability. Does this affect Keeper Desktop?
  • Does Keeper run on Linux or Unix?
  • What does 'Copied to Clipboard' mean?
  • How do I restore data from one device to another?
  • Why is Google Play giving 'Package File Invalid' error or 'error 497'?
  • After my free trial is up, will I lose my data?
  • Do you have an MSI installer for Keeper Desktop so I can deploy to my users via Active Directory?
  • How do I turn on fingerprint login to Keeper?

I read about a Java vulnerability. Does this affect Keeper Desktop?

The reported Java vulnerabilities affect only Java runtime which operates inside web browsers. A complete uninstall of Java is not necessary. Instead, we recommend that you disable Java from within your web browser by following the link below. Keeper Desktop will not be affected.

http://www.java.com/en/download/help/disable_browser.xml


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Does Keeper run on Linux or Unix?

Yes - Keeper Desktop software runs on every platform that has Java. The linux version of Keeper Desktop can be downloaded directly from this link: Linux - Keeper Desktop

Unzip the file and see the file called README_LINUX.TXT for install instructions.


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What does 'Copied to Clipboard' mean?

The clipboard is where things go on your device and computer when you Copy something to Paste later.

In Keeper, you can copy record information to the clipboard by tapping the clipboard icon next to the field that you wish to copy.

On Android devices, you press-and-hold the field. Now, when you switch to another application (such as a web browser or email) you can Paste the content into that location.


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How do I restore data from one device to another?

Keeper's Cloud Backup and Cloud Restore features allow you to easily transfer your Keeper records between devices.

1. Backup your information to the Cloud. Visit the Sync screen, choose Backup and tap the Backup Now button.

2. On your other device, visit the Sync screen and choose Restore.

3. Your email address will be listed. Tap Send Verification Code. Retrieve the verification code from your email and enter it into Keeper. Then select the backup file you wish to Restore and answer the preselected security question. *Only backup files created prior to the verification code request will be listed.

4. Your information will now be restored.


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Why is Google Play giving 'Package File Invalid' error or 'error 497'?

This is a bug with Google Play. Turn off Wi-Fi and try to download/update from Google Play again.

If this does not work, please try the following:

Login to the Web App. Click on 'Backup' then 'Cloud Backup' and perform a backup before proceeding.

Then, try each of the following:

1. Go to Settings on your phone >> apps >> Google Play Store >> Clear cache and data

2. Go to Settings on your phone >> apps >> Google Service Framework >> Clear cache and data

3. Go to Settings on your phone >> apps >> Google Play Store >> Uninstall Update

4. Go to Settings on your phone >> apps >> Keeper >> Clear cache and data. Then run update again in Google Play

Then try to re-install or update Keeper from Google Play.


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After my free trial is up, will I lose my data?

No, you will not lose your data but we highly recommend backing up your data during your free trial so that you can restore at any time in the future.

We also recommend that you upgrade to Keeper Backup. This will give you unlimited and secure storage of your Keeper records in our Cloud Security Vault™ at all times. If you don't upgrade to Keeper Backup after your free trial ends, you will still be able to use the free version of Keeper on your device. However, you will lose sync, backup and unlimited secure cloud storage.


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Do you have an MSI installer for Keeper Desktop so I can deploy to my users via Active Directory?

Yes, Keeper Desktop MSI installer can be found here.


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How do I turn on fingerprint login to Keeper?

To turn on fingerprint login, please visit the Settings screen of Keeper.


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Video Tutorials


Creating Your Keeper Profile
Add and Delete Records
Cloud Backup and Restore
Android Fingerprint Login
iOS Touch ID
Android FastFill
iOS FastFill
Browser FastFill
Secure File Storage
Secure Sharing
Generating Passwords
Custom Fields
Android Device Transfer
iOS Device Transfer
Resetting the Keeper App
Reset Master Password
Two-Factor Authentication
Importing Records
Self Destruct
Keeper for Groups - Admin Console

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