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Resources for Customer Success

Promote productivity and protect your organisation from cyber attacks.

Deployment Plan

Keeper can be deployed as a web browser application, browser plugin, mobile app and native desktop application.

Recommended Features

We recommend enabling these features on your Keeper account to improve security and productivity.

Configure Admin Console

Import Passwords and Data

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Configure Admin Console

Store 2FA Codes in Keeper

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Configure Admin Console

Enable Account Transfer

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Advanced Capabilities for Added Protection

BreachWatch®

Continuously scan for and receive alerts on compromised passwords to take immediate action against account takeover attacks with BreachWatch® Learn More

Compliance Reporting

Supports audits for Sarbanes Oxley (SOX) and other regulations that require access-control monitoring and event auditing. Learn More

Enterprise License

Provides additional capabilities for Keeper Password Manager, including advanced provisioning, SSO integration, compliance reports and delegated administration. Learn More

KeeperPAM

Delivers enterprise-grade password, secrets and privileged connection management in one unified platform. Learn More

Secure File Storage

Tap into Keeper’s zero-knowledge encryption to put secure file storage, retrieval and decryption privileges only in the hands of approved users. Learn More

Keeper Secrets Manager

Delivers a fully-managed, cloud-based solution to secure infrastructure secrets such as API keys, database credentials, access keys and certificates. Learn More

Advanced Reporting and Alerts Module (ARAM)

Supports compliance audits and monitors over 200 different password-related events via customised reports, real-time notifications and integration into 3rd party security and information management (SIEM) solutions. Learn More

Keeper Connection Manager

Provides an agentless remote desktop gateway for instant privileged session management, remote infrastructure access and secure remote database access to RDP, SSH keys, database and Kubernetes endpoints – no VPN required. Learn More

Frequently asked questions

How do I securely share passwords with co-workers?

To share a record with Keeper, go to the specific record and select Options > Sharing in the upper right corner. From the Add People tab, enter the email address of the Keeper user with whom you’d like to share the record. Then, you can click the dropdown arrow and select a permission level for the recipient (can read, edit, share, etc.). For more information on sharing records, folders and administrative capabilities, learn more here.

How do I add licenses to my account?

To add more licenses to your account, contact your dedicated Customer Success Manager at success@keepersecurity.com.

How do I access my free Family Plan?

All users with a Keeper Enterprise plan can create a free Keeper Family Plan for up to 5 family members. When you are logged into your vault, click on your email in the top right corner, then click Account. There, you will see a field to enter your personal email address and send an invite straight to your inbox. Learn More

How do I import my passwords from my browser and other password managers?

There are many methods to automatically import vault data from 3rd party solutions into Keeper. Learn More

How do I share a record with someone who doesn't have a Keeper account?

The One-Time Share feature enables users to securely share a record with recipients who don’t have a Keeper account. Learn More

How do I add 2FA to records?

Users can add 2FA codes directly with Web Vault, Desktop App or mobile apps. Learn More

What are Keeper's encryption model and security architecture?

Keeper uses a zero-trust, zero-knowledge framework to protect your information and mitigate the risk of a data breach. Learn More

Does Keeper work offline?

Yes, users can access their Keeper account offline. This is important for organisations that need access to Keeper if SSO is unavailable or there are poor network conditions. Learn More

Does Keeper integrate with SSO solutions like Entra ID (Azure), Okta or other Identity Providers?

Yes, Keeper integrates with SSO solutions. This capability is included with an enterprise license of Keeper Password Manager. Learn More

Does Keeper Integrate with Duo?

Yes, Keeper integrates with Duo. To activate the integration, follow the instructions in the enterprise documents. This capability is included with an enterprise license of Keeper Password Manager. Learn More

I can't edit a record that's shared with me. What should I do?

To edit a record that’s shared with you, leverage Keeper’s Share Admin feature. This capability provides role-based permissions that gives administrators more expansive access rights over shared folders and shared records in an organisation. Learn More

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